Frequently asked questions
How can we help you?
Find your answer quickly below. Is your question not listed? We’ll be happy to help you personally.
What are the shipping costs?
Your order will be shipped free of charge with PostNL. No additional shipping costs will be added.
How long does delivery take?
Orders are processed quickly on business days and delivered by PostNL. You will receive tracking information as soon as your package is on its way.
Can I return my order?
Yes. You have a 30-day return period. Items may be returned unworn and with tags attached. If you have any questions, please feel free to contact us.
How does the bundle discount work?
The more you combine, the more you save. The discount will be applied automatically in your cart; you don’t need to enter a code.
What size do I need?
Each item includes a size chart. Unsure between two sizes? Email us, and we’ll help you choose.
What payment methods do you accept?
You can pay using iDEAL, Klarna, credit card, Apple Pay, and Google Pay, among other options.
Can I still change my order?
Contact us as soon as possible. As long as your order hasn’t been shipped yet, we’ll be happy to adjust it for you.
Is your question not listed? Email us at Sarah@sarahkatehaarlem.com.