Not satisfied? We are happy to help.

At Sarah & Kate Haarlem, your satisfaction comes first. On this page, you will find everything you need to know if there is an issue with your order or if you simply have a question.

Ordered the wrong size?

No problem. Send us an email at Sarah@sarahkatehaarlem.com and include your order number. We will help you find the right size or work with you to find a suitable solution. We usually respond within 12 hours.

Questions about choosing the right size?

Not sure which size is right for you? Feel free to email us at Sarah@sarahkatehaarlem.com. Please include your measurements or usual clothing size so that we can help you as quickly and accurately as possible.

Item damaged or a quality issue?

Did you receive a damaged or defective item? Please contact us as soon as possible. Send an email to Sarah@sarahkatehaarlem.com with:

• Your order number
• A brief description of the problem
• A photo of the item in question

The sooner you contact us and send a photo, the sooner we can find a suitable solution for you.

Received the wrong item?

Did you receive the wrong item? Please contact us immediately via Sarah@sarahkatehaarlem.com with:

• Your order number
• The name of the item you ordered
• The name of the item you received
• A photo of the item received

We will resolve it for you as soon as possible.

General questions or other comments?

For all other questions or comments, you can always reach us via Sarah@sarahkatehaarlem.com. We usually respond within 12 hours and will help you as soon as possible.

Right of withdrawal

Under applicable European consumer protection laws, you have the right to withdraw from your purchase without giving a reason.

Important: the right of withdrawal only begins when your package is officially considered delivered. This is when the shipment status shows „Delivered”. As long as your package is still in transit, the right of withdrawal cannot yet be exercised.

How to exercise your right of withdrawal:

• The right of withdrawal applies for 30 days from the date of delivery.
• Send us an email within this period at Sarah@sarahkatehaarlem.com with your order number and a statement that you wish to exercise your right of withdrawal.
• Return costs are the customer's responsibility.

The item must:

• are unworn and unused
• are in their original condition
• still have all labels and packaging

Once we have received and inspected your return, we will process the refund within 7 business days. Please note that your bank or payment service may need additional time before the amount is visible in your account.